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Section

FAQS

(Frequently Asked Questions)

General Details

CANCEL / CHANGE OF ORDER

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product.

Orders

HOW CAN I ORDER

You can order easily using our online platform. When you find a product you need, you can add it to cart. After the order is ready, you will receive order summary to your email.

WHY YOU SHOULD ORDER ONLINE

Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks.

Shipping

Shipping Rate
  • Metro Manila orders:₱170 FLAT RATE
  • Important Note: We can deliver to Metro Manila areas only. Outside Metro Manila orders has be done through Shopee, Lazada or Zalora.
  • Shipping Lead Time and Terms
  • Metro Manila orders will be delivered within 3 to 4 working days from the time payment is confirmed.      No deliveries on weekends and holidays.
  • SMS delivery update will be sent the day before the actual delivery. Incase you want to change the      delivery date, let us know right away.
  • If a delay may occur in the case of bad weather or other unfortunate incident, you will notified right      away.
  • Schedule of deliveries will be set from Wednesdays to Fridays of the week. No deliveries on      holidays.
  • Payment

    WHAT PAYMENT METHOD CAN I USE?

    Bank Transfer and Gcash are the accepted payment methods.

    QR Code:

    gcash BDO BPI

    An email notification will be sent with the complete account details. Please send a screenshot of payment slip, order reference number and your full name to sales@marcapina.com

    FAQs

    (Frequently Asked Questions)